Help Center
FAQ
How Do I Contact Support?
Track your order here: TRACK ORDER
for identical shipment information our agents see 🙂
Please email team@pinkpalmpuffppp.com with any other inquiries! We are actively expanding our customer service team to improve the speed of our communications.
With love, always – PPP
Where Can I order Pink Palm Puff?
The ONLY official and authorized seller of Pink Palm Puffâ„¢ apparel is:
pinkpalmpuffppp.com
If you see “Pink Palm Puff” products being sold elsewhere, including websites that look similar and third-party international sellers, please know they are NOT affiliated with our brand. These are counterfeit items – or fraudulent sites which may not send product at all, or compromise your personal information.
Remember to only shop pinkpalmpuffppp.com.
What is Sizing Like?
Hoodies, sweatpants and pajamas run true to size. Size up for a baggier, oversized fit.
Visit our Size Chart to find your best fit.
How long will my order take to deliver?
1. Once your order is packaged, our system will automatically send tracking information to the email on file.
2. The status, “label created”, may show for roughly a week, which is common. At this stage your order is in the processing stage.
3. From the day that a tracking number is assigned to your order, most orders will arrive to your home within 10-20 days.
In some rare cases shipments will take longer given unexpected courier issues. We appreciate your patience, as we speed up shipment and processing times.
Email team@pinkpalmpuffppp.com with any additional questions.
How do I care for my PPP items?
Care For Your Luxury Item
Pajamas:
Our pajamas are made with 100 percent Supima Cotton which is a natural fiber. This is an exquisitely luxurious fabric which is pre-shrunk during the manufacturing process.
Care must be taken to hang dry or tumble dry on the lowest setting after washing as natural fibers may shrink further with heat. Your pajamas should be washed in cold water with light/white colors, to preserve the like-new color.
Hoodies/ Sweatpants:
To preserve the pristine condition of your cotton & polyester fleece items, wash inside out, and wash in cold water. These steps shield the embroidered details and safeguards the vibrant colors.
- Air-dry to maintain the soft material.
- Use mild laundry detergent.
- When ironing, use a low-heat setting.
With love, always.
